What Makes for a Great Bespoke Adhesive Supplier?

 

These days, tracking down 3M preferred tape converter suppliers and placing orders isn’t exactly difficult. The reason being that there are more such service providers doing the rounds in the UK than ever before. Not to mention, any number of middlemen and resellers. As demand for the highest quality industrial adhesives continues to grow, so too will the number of service providers offering all manner of related services.

The thing is though, every time markets grow and expand in such a manner, quality standards begin to vary significantly. After all, it’s not as if every service provider cannot or will perform to the same consistently high standards.  Just as some are committed to no less than perfection, others are more about cutting corners where possible to maximize their profits. Suffice to say, if looking to pick up industrial adhesive products for any kind of purpose of importance, working with the latter isn’t advisable.

But how can you tell whether or not any given bespoke adhesive supplier is up to scratch? What are the kinds of trades and characteristics you should be looking out for, when deciding who to work with?

1. Expert Consultancy

Well, first and foremost you should demand no less than the most dedicated and capable consultancy on all matters of importance. It’s not as if bespoke adhesives represents the kind of subject most people have a strong understanding of. As such, you cannot be expected to know what kinds of options are available to you, which options could work for your business and how to go about the procurement process in general.  Instead, it comes down to your service provider to offer all the support and guidance you need, in order to ensure you make the best possible decision.

2. Honesty and Impartiality

There’s a big difference between an adhesive manufacturer that’s out to line its own pockets and a manufacturer dedicated to customer satisfaction. Suffice to say, it doesn’t take a genius to figure out which of these two represents the better choice for your business. If at any time you get the impression that the advice you are given is anything but 100% honest and impartial, you might want to walk away and seek alternative services. Given the importance of the product in question, it is critically important to establish a sense of trust from day one. If this doesn’t happen, he really isn’t worth taking the risk of going any further.

3. Direct Dealings

A quick point but an important point to ponder – why pay more and potentially sacrifice quality by dealing with middlemen?  When you think about it, paying higher prices to obtain products from resellers really doesn’t make sense at all.  Particularly when you consider the fact that working directly with the manufacturer itself also means gaining access to the best possible advice and support. Long story short therefore – always go directly to the source, avoiding middlemen and resellers where possible.

4. Samples and Prototypes

Before even thinking of going ahead with any kind of order, be sure to check out whether or not the adhesive manufacturer in question happily offers prototypes and samples. If the answer is no, this is basically all the justification you need to walk away and head elsewhere. It is imperative that you obtain prototypes or samples, prior to going ahead with a larger order. If the option simply isn’t available to you, it’s worth asking yourself – why might this be the case?

5. Satisfaction Guarantees

The vast majority of leading adhesive suppliers on the market these days offer comprehensive satisfaction guarantees as standard.  In fact, there is very little that confirms the confidence, commitment and overall quality of a service provider quite like these kinds of promises. Where quality and satisfaction guarantees are left out of the equation, you once again have to ask yourself why this might be the case.  Suffice to say, there is never a positive reason or justified explanation for not offering satisfaction guarantees.

6. On-going Aftercare

Last but not least, always question from a relatively early stage what is offered by way of on-going aftercare. This is because it is inevitable that at some point or another, you are going to need to get back in touch with the manufacturer for advice and support. At which point, it pays to deal with those for whom customer service doesn’t come to an end the moment the transaction is completed.

 

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